Frequently Asked Questions
Find answers to common questions about our products and services
We offer a 14-day return policy certain items (not custom orders). Products must be unused and in their original packaging.
Standard shipping takes 5-7 business days. Express shipping is available and takes 2-3 business days. (These are average times an may change upon your location).
Yes, we ship to most countries worldwide. International shipping times vary by location.
We are committed to using authentic G-SHOCK movement in all custom builds and if you buy a normal G-SHOCK then the entire G-SHOCK will be authentic.
Once your order ships, you'll receive a tracking number via email to monitor your delivery.
Contact us immediately with photos of the damage and we'll send a replacement or issue a refund.
No, gift wrapping is not available but our products have fully custom packaging!
Orders can be cancelled before the payment has came through to us but as soon as we have received the money we may be buying parts or your watch.
We accept all major credit cards, debit cards, Apple Pay, and Google Pay.
You can reach our customer support team via our email shock.lab26@gmail.com. We will try to respond within 24 hours.
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